FREQUENTLY ASKED QUESTIONS

 

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[toggle title=”Who is playing at Fort Rock?”]

All bands are listed on the LINEUP PAGE.

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[toggle title=”Which stage and what time will bands be playing?”]

A full schedule with set times will be posted about 2 weeks before the show on our SCHEDULE PAGE

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[toggle title=”What ages are allowed?”]

This is an all ages event. All attendees are required to purchase a full price ticket regardless of age. We strongly encourage parents to bring hearing protection for their children.

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[toggle title=”Will re-entry be allowed at the festival?”]

No. Once you have entered the venue each day, you will not be allowed to leave and come back in. Please plan accordingly.

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[toggle title=”What time do the doors to the venue open and when will it be over?”]

Doors will open at 11:00am. The show’s end time will be posted closer to the event dates.

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[toggle title=”Where can I buy tickets in advance?”]

You can purchase tickets online via Front Gate Tickets. Please see our TICKET DETAILS page for full info. There are no physical outlets for cash ticket sales.

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[toggle title=”Can I purchase a meet and greet for bands playing the event?”]

No, we do not offer any sort of official meet and greet packages for our events.

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[toggle title=”Can I upgrade my GA ticket to a VIP ticket?”]

Yes, as long as VIP tickets are still available, you can upgrade to a VIP pass with Front Gate by visiting support.frontgatetickets.com.

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[toggle title=”I have an issue with the tickets I purchased. Who can help me with that?”]

For any ticket-related issues, please visit support.frontgatetickets.com. From there, you can call, email or chat with our ticketing customer service team for help.

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[toggle title=”I bought a VIP package and I have a child who is 5 years old, can my child accompany me into VIP with a paid General Admission ticket?”]

Yes, children under the age of five (who have a General Admission ticket) are allowed into the VIP area with an adult who has paid for VIP.

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[toggle title=”Can I get a refund?”]

No. We do not offer refunds or exchanges on ticket sales. All artists and scheduled performance times are subject to change. Festival is outdoors and is rain or shine.

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[toggle title=”What about the weather?”]

Monster Energy Fort Rock is an outdoor event and is held rain or shine. No refunds or exchanges will be given for weather. In the event of rain, we advise ponchos and rain boots.

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[toggle title=”Where should I park?”]

There are several recommended parking lots are adjacent to Jet Blue Park. There will be a per-day fee to park in these lots. Be advised: there will be no overnight parking allowed on site.

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[toggle title=”When and where will the box office be open on site?”]

Box Office hours and location will be posted closer to the event dates.

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[toggle title=”What IS NOT allowed in?”]

  • No coolers or picnic baskets
  • No outside food or beverages
  • No glass containers
  • No video cameras or Go Pros
  • No audio recording devices
  • No laptops or tablets
  • No professional cameras or cameras with removable lenses
  • No selfie sticks
  • No lasers or laser pointers
  • No drones
  • No chairs of any kind
  • No umbrellas
  • No hula hoops or totems
  • No balloons or beach balls
  • No confetti or glow sticks
  • No aerosol cans
  • No whistles or air horns
  • No fireworks or explosives
  • No musical instruments of any kind
  • No bags, backpacks, draw-string bags or duffle bags
  • No weapons of any kind
  • No illicit drugs or drug paraphernalia
  • No pets (with exception of service animals)
  • No gang-related colors or patches
  • No chains, chain wallets, or spikes
  • No unauthorized vending or advertising

*** We do not provide on-site storage for prohibited items. ***

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[toggle title=”What IS allowed in?”]

  • One factory-sealed bottle of water (20oz max)
  • Cellphones
  • Sunscreen (non-aerosol)
  • Binoculars
  • Small, point-and-shoot digital camera
  • Hats and sunglasses
  • Earplugs
  • Light blankets and towels

We strongly encourage you to not bring bags of any sort. If you must bring a bag, please abide by the following:

  • Small purse or hand-held clutch (maximum size: 4.5” x 6.5”)
  • A small or medium sized clear plastic, vinyl, or PVC bag (maximum size: 12” x 6” x 12”)
  • A clear one-gallon re-sealable zip top bag (maximum is freezer size: 10” x 12” x 2”)
  • A clear or mesh drawstring bag

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[toggle title=”Can I bring a prescription medication into the festival?”]

Yes. If you present your prescription, medication and a photo ID at the festival gates, you will be allowed to bring it in with you. If you have dietary restrictions that require special snack or beverages to be brought into the show, you may do so when presented with a doctor’s note at the festival gates.

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[toggle title=”What is your policy on crowd surfing and moshing?”]

Moshing and crowd surfing are dangerous activities and are prohibited. Engaging in these activities may be cause for ejection from the festival.

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[toggle title=”Will there be plenty of food at the venue?”]

Yes. We are working with local food trucks, restaurants, caterers, and vendors to provide top-notch food, drinks, and deliciousness for all. A variety of beverages (including liquor, beer, wine, and non-alcoholic) will be served all over the festival grounds as well in the General Admission and VIP areas.

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[toggle title=”Will alcohol be sold?”]

Yes. Beer, wine and mixed drinks will be sold to those with a valid ID.

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[toggle title=”Can I use a credit/debit card to buy tickets, food, beverages or merchandise? Will there be ATMs available?”]

Most of our food and beverage stands do accept credit cards. Our merchandise booth does also accept cards. There will also be multiple ATMs inside the venue.

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[toggle title=”Is there camping at the event?”]

No, there is no camping or overnight parking allowed at our event.

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[toggle title=”Is the venue handicap accessible?”]

The venue is accessible, and there will be reserved parking spaces for folks with government issued tags in our parking lots. The festival is held outdoors in a park. There will be natural terrain to travel over, and if it rains it could become muddy. Email us at info@dwpresents.com and we will do our best to answer any further questions.

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[toggle title=”What time does the gate open? When does the festival end?”]

Gates open at 11:00 AM. The show ends at 11:00 PM

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[toggle title=”Will there be plenty of food at the venue?”]

Yes, there will be a wide variety of local and regional cuisine.

  • Greek Fare
  • Asian Cuisine
  • Fresh Seafood
  • Barbecue
  • Grilled Delicacies
  • Soulfood
  • Pizza
  • Tex Mex
  • Vegan and Glutenfree Fare
  • Local Food Trucks

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[toggle title=”Will there be ATMs available?”]

Yes, there will be multiple ATMs inside the venue.

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[toggle title=”Will alcohol be sold?”]

Yes. Beer and mixed drinks will be sold to those with a valid ID.

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[toggle title=”What do you get with a VIP ticket?”]

VIP Ticket Provides:

  • Separate VIP entrance to venue
  • Access to VIP lounge area featuring dedicated bar, beverage and food service (for purchase)
  • VIP-Only viewing area with LED screens featuring video feed from 2 main stages
  • Upgraded cocktail selections
  • Upgraded food selections for purchase
  • Shaded VIP pavilion with chairs
  • VIP dedicated restrooms
  • Commemorative VIP Laminates

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[toggle title=”Can I buy VIP tickets at the door?”]

Yes, provided that VIP is not sold out at that time.

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[toggle title=”I bought a VIP package and I have a child who is 5 years old, can my child accompany me into VIP with a paid General Admission ticket?”]

Yes, children under the age of five (who have a General Admission ticket) are allowed into the VIP area with an adult who has paid for VIP.

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[toggle title=”Can I upgrade my ticket?”]

Yes, provided that VIP is not sold out at that time.

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[toggle title=”Where can I buy tickets in advance?”]

Online at TICKETMASTER.COM
In person at participating Pita Pit, Three Pepper Burrito, Harley Davidson, and at all Ticketmaster locations.
Military tickets can be purchased at GOV-X

For more information on ticket outlets please visit FORT ROCK TICKETS

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[toggle title=”Can I use a credit/debit card to buy tickets, food, beverages and merchandise?”]

Yes for tickets and merchandise. Food and beverages will be cash only.

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[toggle title=”Is the venue handicap accessible?”]

Yes, the festival site is accessible for those with mobility disabilities. There are also reserved ADA parking spaces in our parking lots. It is good to note that the festival is outdoors in a field and there is natural terrain to travel over.

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[toggle title=”Do you need any food vendors?”]

No.

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